The Visitor Engagement team is the first point of contact for visitors to The Donkey Sanctuary. We provide a warm welcome and offer help, advice and information on all aspects of the charity. Whether our visitors wish to discover the new interpretation centre, explore the wider sanctuary or learn about our work, the Visitor Services Assistant is on hand to help everyone make the most of their visit and enjoy everything we have to offer.
An excellent ambassador, and possessing excellent communication skills, you will extend a friendly welcome to all who come to visit our lovely corner of East Devon. You will engage visitors and supporters in the charity at every opportunity, providing information about our donkeys and the worldwide work of The Donkey Sanctuary, answering queries and providing advice on the new visitor facilities, and proactively promoting our adopt-a-donkey scheme.
Working closely with the Visitor Engagement Manager and Visitor Marketing Officer, and as part of a team of staff and volunteers that provide 7-day operational cover, you will be positive and flexible, able to carry out the many duties that this role may demand, and willing to assist with any of the several events that run throughout the year.
Strong customer service skills, together with the ability to interact with visitors of all ages and backgrounds, and knowledge and genuine interest in the work of The Donkey Sanctuary are essential. Experience of working at a visitor attraction and of working with equines is desirable.
If you feel you have the skills, experience and passion to fulfill this varied and rewarding role, and would like to support the exciting program of change taking place within the charity, we would love to hear from you. This is a full-time, permanent contract starting as soon as possible, working 37.5 hours per week 5 days over 7.
For more information about this role please download our Application Pack.
Closing date for completed applications: 12.30pm Wednesday 24 January 2018.
Please download the Word document to complete your application on the computer (preferred option) or, print the PDF form to complete your application by hand.