Welfare organisations

If you are concerned about an equine the list below gives you information and contact
details of organisations you can speak to.

Bransby Horses Rescue and Welfare


Areas Covered – Humberside, Lincolnshire, Nottinghamshire, Yorkshire,

Help line – 01427 787369
Hours of Operation 8am to 4.30pm Monday to Friday

Additional information

Emergency welfare concerns may be reported on the main number out of working
hours, however non-urgent calls made out of working hours will be dealt with the
following working day.

The British Horse Society


Areas Covered – Anywhere in the UK

Help Line – 02476 840517 
Hours of Operation – 8.35am to 5pm Monday to Thursday, 8.35am to 3pm Friday

Additional information

Calls made out of office hours will be dealt with the following working day.  BHS Welfare Officers are not restricted to normal working hours and therefore may be able to attend out of hours.


The Horse Trust


Areas Covered – Home Counties

Help Line – 01494 488464
Hours of Operation – 8.30 to 4.30 Monday to Friday

Additional Information

Where the welfare concern relates to an animal that is not located in the Home
Counties, the caller will be redirected to another appropriate organisation in their area.




Areas Covered – South West

Help Line – 01275 832067
Hours of Operation – 8.00am to 5pm Monday to Friday




Areas Covered – London, South East, Northern England, Midlands, East Anglia

Help Line – 01508 481008
Hours of Operation – 9.00am to 5pm Monday to Friday

Out of hours emergency – 07747 444704




Areas Covered – England and Wales

Help Line – 0300 1234 999
Hours of Operation – 24 hour cruelty and advice line seven days a week

Additional Information

Inspectors will attend emergencies that occur out of hours or at weekends however
resources are reduced at these times.


World Horse Welfare


Areas Covered – Great Britain

Help Line – 0300 333 6000
Hours of Operation – 8am to 5.30pm Monday to Friday

Additional Information

Emergency calls falling outside these times will be referred to another appropriate


The Donkey Sanctuary


Areas Covered – UK

Help Line – For any welfare concerns of a donkey in the UK, please contact our welfare team or call 01395 578222.

Hours of Operation – 8.30-4.30 Monday to Friday with emergency cover outside of
normal working hours

Additional Information
If you are a donkey owner and are concerned about their health, please contact your vet immediately or alternatively please follow the link
The Donkey Sanctuary




Areas Covered – Northern England

Help Line – 01282 455992
Hours of Operation – 24 hours – answer phone service in operation


Crosskennan Lane Animal Sanctuary


Areas Covered – Northern Ireland

Help Line – 02894 465384
Hours of Operation -6am to 12am answer phone, 7 days a week


The British Horseracing Authority


If a member of the public observes a non-urgent welfare case involving a Thoroughbred racehorse in training they should contact Race immediately on 08000 852580

Additional Information

If a serious welfare problem involving a Thoroughbred racehorse in training is observed out of office hours it should be reported to the RSPCA.